What you need to know before booking a screen replacement: causes, feasibility, and typical timelines. Replacing a TV screen (LCD, LED, QLED, OLED) is often more cost-effective for mid-to-high-end sets where the replacement part plus labour is less than buying a new TV. For older or low-cost models it can be expensive relative to replacement. We diagnose the fault, source a matching screen assembly, test components (power board, T-con, connectors) and complete the replacement on-site or in our workshop.
Typical reasons for screen replacement
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Physical cracks or impact damage.
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Vertical or horizontal lines, large dead zones, or flicker caused by panel failure.
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Backlight failure when panel is otherwise damaged.
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Water or liquid ingress causing localized failure.
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Severe internal burn marks or heat damage.
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Pixelation or color faults traced to the panel itself rather than boards.
How we diagnose and decide
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Visual inspection, powering the TV, and checking for visible cracks or pressure points.
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Test with known-good video source to rule out external input issues.
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Open unit inspection to check mainboard, T-con, backlight, LVDS/eDP cable condition and connectors.
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If the panel is available and affordable, we recommend replacement. If not, we explain alternatives: mainboard/T-con repair, buy-back, or replacement TV.
Service options and timelines
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On-site inspection and minor fixes: same day or within 24–48 hours depending on schedule.
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Workshop replacement when a panel must be sourced and installed: typically 2–7 business days for common models, 7–21 days for rare or older models (sourcing delays).
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Express sourcing for premium models with in-stock panels: 24–72 hours (additional fee may apply).
Warranty and quality
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We use original-equivalent panels when possible; genuine OEM panels are used when available and requested.
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All replacements include a 90-day labour warranty and a parts warranty depending on the supplier (usually 6–12 months for panels where available).
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We test the set fully before returning it to you: uniformity test, color and brightness checks, and connection stability.
Cost table (typical prices)
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Prices are indicative. Exact costs depend on TV size, panel type, brand, and availability. Labour is included where indicated. Travel fee for on-site service inside Nairobi: KSh 800; outside Nairobi please call for quote.
Notes about the table:
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“Panel cost” refers to replacement screen assemblies, which vary widely by brand and availability.
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Labour includes full teardown, panel replacement, testing, and reassembly.
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If faults are found in other boards (T-con, power supply), additional parts and costs may apply.
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For rare or discontinued panels, sourcing fees or procurement delays may increase total cost.
What influences final price
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Brand and model rarity: newer premium-brand panels cost more.
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Screen technology: OLED panels are significantly more expensive than LED/LCD.
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Size: larger panels require more careful handling and cost more to replace.
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Local availability: commonly stocked panels lower cost and turnaround time.
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Additional repairs: failed mainboard, damaged connectors, or bent chassis can add fees.
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Warranty and OEM vs aftermarket parts: OEM panels cost more but match original performance.
Booking and preparation
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Call +254 723 763173 to describe the problem, TV brand and model, and where the TV is located.
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If asked, provide the model number (usually on the back panel label) and a photo of the damaged screen—this speeds diagnosis and parts sourcing.
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For on-site replacements, clear a safe work area and ensure someone is present to assist with moving heavy TVs.
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If bringing the TV to our workshop, we’ll provide a pickup estimate or drop-off address when you call.
Safety and data
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TVs contain capacitors that remain charged; do not attempt panel replacement yourself unless trained.
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We remove the TV stand or legs and secure the set before working to prevent falls.
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Smart TV accounts or apps: we do not access or change personal accounts; please sign out if you prefer.
8 FAQs
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Q: How do I know if my TV needs a panel replacement or just a board repair?
A: Vertical/horizontal lines, flashing, large dead zones, or physical cracks usually indicate panel failure. If the screen is black but you hear sound or see a faint image when shining a flashlight, it could be backlight or power issues. We perform diagnostics to confirm. -
Q: Do you use original OEM panels?
A: We use genuine OEM panels when available and affordable. For some models we source high-quality original-equivalent aftermarket panels. We’ll inform you of options and price differences before proceeding. -
Q: How long will my TV be without a screen?
A: Turnaround varies. Common panels: 2–7 business days. Rare or ordered panels: up to 21 days. Express service may be available for an extra fee. -
Q: Is panel replacement worth it for older TVs?
A: Compare the total replacement cost to the market price of a new TV with similar specs. For older, low-cost sets replacement is often uneconomical. We provide a clear price comparison to help you decide. -
Q: Will the replaced panel match the original picture quality?
A: OEM panels will match. Aftermarket panels can be close but may show subtle differences in color or brightness. We test and calibrate post-installation for best results. -
Q: Do you offer warranty on work and parts?
A: Yes. Labour warranty is typically 90 days. Parts warranty depends on supplier—usually 6–12 months for panels when available. Exact terms are provided with the job invoice. -
Q: Can I get the old panel back?
A: Yes, you can request to keep the old panel, but we may charge a small handling fee if you want it returned. Some panels are recycled due to hazardous material regulations. -
Q: What if sourcing a panel isn’t possible?
A: We’ll explain alternatives: repair other boards, source a compatible used panel, or provide guidance on replacing the TV. We never charge for a decision consultation.
