Washing machines are central to household and commercial laundry routines. When they fail—whether from a noisy drum, leaking hose, or electronic fault—daily life and business operations stall. This article explains the repair services available in Westlands, which faults we cover, typical costs, and answers to common questions so you can make a fast, informed decision and get your machine back to reliable service.
Services offered
-
Diagnostic inspection and fault finding (on-site and workshop)
-
Drum and bearing replacement, noise and vibration repairs
-
Motor and belt repairs or replacements
-
Electronic control board and sensor diagnosis and repair
-
Water inlet valve and pressure switch replacement
-
Pump and drain system repairs (blocked filters, faulty pumps)
-
Door lock, hinge, and seal (gasket) replacement for leaks
-
Cold/heat issues: thermostat and heater element repairs
-
Washing machine maintenance: descaling, drum clean, filter cleaning
-
Installation and reinstallation after repairs or move
-
Preventive maintenance contracts for households and small businesses
-
Warranty and post-repair checks (7–90 days depending on part/service)
-
Parts sourcing for major brands (Bosch, Samsung, LG, Hisense, Whirlpool, Kenmore, Miele, etc.)
Costs and typical fees
Below are typical fees we charge for common services. Final price may vary after diagnostic inspection, part availability, and machine model.
How we diagnose and fix problems
-
Quick triage: When you call, we ask targeted questions (symptoms, make/model, error codes, recent moves) to prioritize urgency and estimate parts.
-
On-site inspection: Technicians perform a visual and hands-on diagnostic—running a short test cycle, listening for noises, checking seals, hoses, electrical supply, and error codes.
-
Estimate and options: We give a clear estimate: repair cost, parts needed, time, and whether workshop drop-off is recommended.
-
Repair or replace approach: We recommend repair when cost is under 50–60% of a reasonable replacement. For older machines with repeated failures, we explain trade-offs.
-
Parts sourcing: We stock common parts and order brand-specific components. Where parts are expensive or obsolete, we offer compatible alternatives and show you the options.
-
Testing and warranty: After repair we run full cycles and leave a checklist. Most labour comes with a 30-day warranty; parts follow manufacturer warranty where available.
When to choose workshop drop-off vs on-site
-
On-site best for simple issues: drainage, hoses, belts, small electrical fixes, and convenience.
-
Workshop best for heavy jobs: drum bearings, motor swaps, major electronic board work, or when we need a controlled environment and tools.
Common faults we fix (examples)
-
Not spinning or not draining
-
Loud grinding or banging noises
-
Water leaks during fill or wash
-
Error codes displayed on panel
-
No power or intermittent power
-
Overheating or failing to heat water
-
Door won’t lock or open
-
Clothes coming out soggy or soiled
Preparing for a repair visit
-
Unplug machine and secure documents: have the model and serial number handy.
-
Clear access area and remove laundry.
-
Note symptoms, error codes, and when problem started.
-
If in an apartment or building, confirm parking and access to stair/elevator for technicians.
8 FAQs
-
How quickly can you come to Westlands?
Typical same-day or next-day appointments depending on call timing and parts availability. Emergency slots available for urgent leaks or flooding risks. -
Do you repair all brands?
Yes — we repair major global brands and many local models. If a part is rare, we offer compatible alternatives or will source an OEM part upon approval. -
Do you offer a guarantee?
Yes. Labour typically carries a 30-day guarantee. Parts carry manufacturer or supplier warranties where applicable. We explain warranty terms before work begins. -
How long will the repair take?
Simple on-site jobs can finish in 30–90 minutes. More complex repairs (bearing, motor, control board) usually take 1–3 days including parts ordering and workshop time. -
Are your prices fixed?
Quoted prices are estimates. Final price depends on the diagnostic findings and parts. We never replace parts without your approval first. -
What payment methods do you accept?
Cash, mobile money (M-Pesa), bank transfer, and card (where available). We can invoice businesses for corporate accounts. -
Can you repair older or imported models?
Yes. For older or imported machines we evaluate part availability and advise whether repair or replacement is more economical. -
Do you offer maintenance contracts for businesses or multiple machines?
Yes. We provide scheduled preventive maintenance for residential buildings, guest houses, and small laundromats with discounted rates and priority service.
